FREQUENTLY ASKED QUESTIONS
FAQ –Residential
Q: I have a billing question. Who can I talk to?
A: Hardin Sanitation handles all billing and account maintenance for the City of Eagle residential homes. Weekly trash removal and bi-weekly recycling collection are billed in advance each quarterly (every three months).
If you have additional questions, please call (208) 642-2629.
Q: Can I pay my bill by phone or online?
A: Yes. Set up an Online Bill Pay account or make a One Time Payment by visiting our Bill Pay page.
Pay by phone 24/7, through our automated line: (855) 569-2719 or contact a local Customer Service Representative during business hours Monday - Friday 8:00 am – 5:00 pm at (208) 642-2629.
Q: What if I have extra trash one week or bulky items? What if I need a special pick-up?
A: Contact our office to schedule extra trash, oversized items, or special pick-up. Additional fees may apply.
Q: What is household hazardous waste (HHW) and how can I learn more?
A: Visit the Idaho Department of Environmental Quality website to learn about household hazardous waste.
Q: Where can I get more information on electronic waste (e-waste)?
A: Visit the Idaho Department of Environmental Quality website to learn about electronic waste (e-waste).
FAQ - Commercial
Q: What if I have bulky items or extra trash? Can I schedule an extra pick-up?
A: Contact our office to schedule extra trash, oversized items, or special pick-up. Additional fees may apply.
Q: Who do I contact if someone is illegally dumping in my Hardin Sanitation container?
A: If you live within the Eagle city limits, call the city government office at (208) 939-6813. Outside city limits, contact Hardin Sanitation at (208) 642-2629.
Q: I have questions about my commercial invoice. Who can I ask?
A: Hardin Sanitation handles all billing and account maintenance for City of Eagle business customers. Trash removal and recycling collection are billed monthly.
If you have additional questions, please call (208) 642-2629.
Q: Can I pay my bill online?
A: Yes. Set up an Online Bill Pay account or make a One Time Payment by visiting our Bill Pay page.
Pay by phone 24/7, through our automated line: (855) 569-2719 or contact a local Customer Service Representative during business hours Monday - Friday 8:00 am – 5:00 pm at (208) 642-2629.
Q: What are your office hours?
A: Our office hours are Monday – Friday from 8:00 a.m. – 4:00 p.m.
FAQ – Roll-Off
Q: What is considered construction waste?
A: Wooden crates, other wood debris, sawdust, vegetation, wall and floor coverings, plaster, metal scraps, furniture, wiring, etc.
Q: What size roll-off can I have for my roofing job?
A: For roofing debris, Hardin Sanitation recommends a 20-yard roll-off.
Q: Can I have a roll-off in the street in front of my house?
A: Many local service areas require permits for on-street roll-offs. Please check with the city of Eagle for more information. Call (208) 939-6813.
Q: I have questions about my invoice. Who can I ask?
A: Hardin Sanitation handles all billing and account maintenance for City of Eagle construction business customers. Trash removal and recycling collection are billed monthly.
If you have additional questions, please call (208) 642-2629.
Q: Can I pay my bill online?
A: Yes. Set up an Online Bill Pay account or make a One Time Payment by visiting our Bill Pay page.
Pay by phone 24/7, through our automated line: (855) 569-2719 or contact a local Customer Service Representative during business hours Monday - Friday 8:00 am – 5:00 pm at (208) 642-2629.